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FAQs

What is a leash mitten?

It’s a mitten that you can use while holding your retractable or regular leash to avoid a cold and uncomfortable leash holding.

 

How do I use the leash mitten?

Put your leash through the ¾ to 1-inch stretchy hole at the top of the mitten and then hold the handle of the leash inside the mitten.

 

Does it come in different sizes?

One size fit’s most.

 

How big is the leash mitten?

13 inches long and 6.6 inches wide. 

 

Can you wear the mitten on either left or right hand?

Yes.  Whichever hand you feel most comfortable holding your dogs’ leash with.

 

Why not wear finger gloves?

Holding you leash inside the leash mitten is not only warmer during your walk.  It also keeps your hand warm enough to be able to open the poop bag when needed.

 

Can I pick up my order to avoid shipping costs?

Yes.  Local pick up is at 125 village green square in Scarborough

 

Is there free shipping?

Shipping is complimentary within 15kms of 125 Village green square.  This will be an option at checkout if your location allows for it.

 

How long will it take for my order to be shipped?

Orders are shipped within 24-48 hours.  Actual delivery depends on location.  Check your tracking number for estimated delivery date.

 

Do you accept returns?

No.  No refunds or exchanges accepted. 

 

What happens if my product is defective or damaged?

Please send an email to support@dolcedog.ca with a description of the defect or damage along with a picture if possible.  We will work with you to correct the issue in a timely manner and to your satisfaction.